If your game freezes, you get disconnected, or you exit during a feature or bonus buy, follow these steps to resume safely:
Re-enter the game using the same coin pair (e.g., BTC as currency and USD as fiat view) to reactivate your session, which should allow you to continue your feature or bonus buy.
Clear your cache and cookies, then log back in.
Try a different browser or device if you’re still unable to access the feature or bonus buy.
If you still experience issues, reach out to our support team via live chat for assistance. Rest assured, your features and bonuses are safe. If you don't re-enter within a few days, the game will automatically settle, and any bonuses will play out on your behalf.