If you encounter any issues while playing games on our platform, here's how you can report them to the respective game providers:
Evolution Gaming
Evolution Gaming offers a convenient live-support chat to assist with any errors or disputes in their games.
How to Access Support: Click the headset icon in the top-right corner of the lobby screen or, if you're in a game, open the in-game chat window and click the headset icon.
What to Do: Explain the issue to the live-support agent. If they direct you to contact Stake's support, ask for the "Case ID" and provide it to our support team. This will help us resolve the issue efficiently.
Pragmatic Play Live
Pragmatic Play provides a 24/7 live-support chat for users to address any questions or issues.
How to Access Support: Click the headset icon in the top-right corner of your in-game screen. Note that this option is not available from the lobby.
What to Do: Clearly describe your issue, including any relevant details, and give the agent time to respond. They will assist you in resolving the matter.
Other Providers
For issues with games from other providers on our platform:
What to Do: Record the time, game, currency pair, and, if possible, the bet ID. Contact our Live Support team immediately or email us at [email protected] with this information.
For all issues, providing detailed information helps our support team address your concerns promptly and accurately. If you need further assistance, don't hesitate to reach out to our customer support team.